Customers services


1. How do I make a reservation?

Reservations can be made on by following these simple steps:

Step 1:
Type the location (city, province or hotel name) that you want to visit
Select check-in and check-out dates
Select the number of adults and children in your party
Click "Check Availability"

Step 2:
Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest

Step 3:
Click "Book" next to the desired room type/rate

Step 4:
Complete the "Guest Information" page
Click to accept reservation terms
Click "Confirm Reservation"
A reservation confirmation number will appear

2. Where can I find room descriptions?

Descriptions of rooms can be viewed on hotel-specific sites 

To view room descriptions on hotel-specific sites:

Step 1:

Type the location (city, province or hotel name) that you want to visit
Click "Find Hotel"

Step 2:

Click the photograph or logo of the hotel of interest

Step 3:

Click the "Rooms and Amenities" link near the center of the page
To find a hotel, please visit

3. What is the room rate? What taxes and/or additional charges apply?

Room rates and availability display on during the online reservation process.

After selecting a specific room by clicking "Book" next to the desired rate, the "Guest Information" page will display. This page includes a "Reservation Summary" section on the right side. The total rate, including additional charges and taxes appears here. Rates displayed do not include charges for special requests.

4. Can I book more than one room at a time?

Yes, you can reserve two rooms at a time. After selecting your travel dates, please select the number "2" from the drop-down box titled "Number of rooms"

5. How will I know if the room I've selected is available?

Only available rooms will display during the reservation process.


To contact us electronically, please submit the online form below. You will receive an immediate on-screen confirmation letting you know we have received your question or comment.

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